Let me get this straight. Rick leaves and a marketing rep leaves. Now the company is in trouble and the sky is falling? The agent force is as strong as ever and only the old codgers that sit around and remember to good old days are the ones who are "quite disillusioned."
I have to admit, the marketing dept does have a crappy idea of what the branding method should be and the ad campain sucks. Fix that and you would see a big change in income.