As a former employee, I thought I would throw in
my 2 cents on the current MCY
There is some truth in both side's views. Overall, MCY
was is not a bad company to work for. However, it
clearly is not perfect, as some in upper mgmt would like
you to think. True, you get a xmas bonus and the
underwriting bonus, which is based on many things, but
primarily the combined ratios and your production. But it
is difficult to achieve quality production in the
environment that the workers are asked to work in. It is
difficult for most adjusters to maintain the expected
quality when the volume is high. The reality of this
frustration led to the turnover problems of this past year.
But who is responsible for the overall conditions?
The upper mgmt!
The argument could be made
that the reason why the california policy count has
not grown past 800k in the the last few years, in
spite of all the advertising $$, is because insds have
gone elsewhere as a result of poor claim service. No
one speaks of retention. Sure many thousands have
signed on recently with mcy, but how many have left?
So really, any praise directed to the upper mgmt,
should be limited.
Come now...you doubt there will be a bonus? It
will be an improvement over last year. In case you
forgot, our 3rd quarter results were above average but
the fourth quarter will be astonishing! MCY stock
doubled in the fourth quarter alone! A strong finish to
2000. I get the feeling that most of you rarely get out
of your cubicles and converse with the rest of the
MCY world. Oh by the way, admin is always
approachable should you have any questions(doubts)about
intelligence, common sense, degrees, etc... This message board
serves a purpose but there appears to be more serious
concerns which might be better addressed face to face...
Where's that positive attitude?
PGR's National Accounts people are always in
search of these opportunities, so pursuit of the AARP
account wouldn't surprise me. They have the range of
products to make this type of relationship work very well.
I'm not aware of the status of this courtship,
All good points Insguythen! They are the points
that have been directed to the few on this board that
have been so negative about a very good company.
Preaching becomes important not for the informed but the
uninformed (So, you may disregard it.). Many unkind and
untrue comments have been made that need to be responded
to (if only to allow the writer of those comments to
realize how silly and unfounded they are). You recognize
that most that work for MCY are very content with how
the company responses to and compensates them. I too
do not work for the company but I have "studied" the
company and its position for many years. It is a well
managed company but if I were the major stock holder I
would move out of Southern California to a less greedy
culture. In fact, I believe that if one looked closely at
the background of upper and middle management one
would find that most come from and were educated
outside of the Southern California area!!!!
"...for as I sould not work a M-F..." What does
that mean? If you are in management it must be at the
level of branch manager and given your comments about
this company you should not be employeed by MCY! "Some
started in clerical." Does that mean that they started in
clerical and do not have a degree? Does it mean they
started in clerical but do have a degree? Again, name
names don't hide behind a board handle. "Regional Vice
President"? Aren't you mistaken about that too! Does MCY have
"regional vice presidents"? I don't think so!!! Do you know
the background of that person that started in
clerical? Do you know that person's educational background?
Do you know that persons experience? If you say that
G.J. has all of those skills, remember who makes all
of the decisions about upper management. How much
have you invested in MCY stock? I don't know that you
are not in mgt but if you are, given your comments,
someone has made a mistake. I repeat, if you would
identify yourself, given you unkind and unfounded comments
about MCY you should be given the opportunity to seek
greener grass. Say, how come MCY is at over 43 today if
it is so poorly managed?
Joe (and I really
believe it is more like Joett) don't look a gift horse in
the month ("Mercury afords me that schedule." Not YOU
Joett but MERCURY!!! Take all that negative energy and
turn it into positive energy and you too will be "part
I don't work for MCY. Never have and probably
never will. I'm an agent in the Midwest that doesn't
even write for MCY. I'm simply a student of insurance
that spends time on this board trying to undertand
what is happening in our industry.
people who post on this board need to get a grip on
reality. MCY has an outstanding reputatation in the
industry. The market loves this stock and has for some
time. Yet, it is just another insurance company. It is
Claimsone... I made a suggestion
about Gen Xers a while back and you immediately assumed
I am an Xer. Sorry, the grey hair I pull back into
a ponytail places me squarely in the boomer class.
You and several others on this board think opinion
has to be based on personal gain or loss. Opinion can
be just that.
Shalom... you (barely) mask
your anger with psuedo-soothe. Try practicing what you
preach. In fact, try backing off on the preaching. It is
obvious you are addressing many who are unwilling to
accept your wisdom. No company is a good as the one you
describe. I admit the juvenile attitudes of joemanagement
and others is hard to swallow... but they do have
Joemanagement... why are stock
options so important to you? Do you really think the lack
of stock options is the reason for high turnover.
Might it be that many young people find insurance
boring? Might it be that near full employment creates
faults in the screening/hiring process? Might it be that
young people today don't want to wait twenty years to
see their careers blossom in an industry that is
considered dead by many? Have you ever asked yourself why
anyone with half a brain would go into the insurance
industry? Almost zero prestige... limited future... low
pay... minimal social significance... (This isn't how I
feel. It is the perception of the public.)
turnover is rampant in every industry. If you want the
company to make changes regarding compensation and
training... you probably need another argument.
line... a little less rhetoric and a lot more compassion
should come from both sides.
And, while you are
at it... try answering passinthru's questions
Passinthru... what do you think
about the rumor regarding PGR taking over AARP from
I can name quite a few, even a regional vice
president, but I don't want to name them and cause potential
embarassment/problems for them. "Name one person beyond managed", what
does that mean?? Some started in clerical. It is great
to have insurance experience, but you also need
business sense, common sense, and people skills. G.J. has
those, few others in Brea do. "the truth" is you can't
handle the truth. I left the other company I worked for
as I sould not work a M-F schedule and my family
comes first and foremost, Beavis. Mercury affords me
that schedule. I took a pay cut to come to Merc. In
regards to the U/W bonus- you think there will even be a
bonus this year?? Don't see much of one, even worse
than last year. And regarding your comment about maybe
me being in mgt someday, how do you know I am not
already in mgt?
Name ONE person above
manager that does not have a degree and no people skills!
Name ONE. And while you are at it, how about telling
us the years of experience each has in the insurance
business. Tell us why you THINK these folks are in the
positions they are in while you are not in an equal
position. The "Shalom guy" has a far greater understanding
of management and the workings of MCY than you
appear to have. If you worked for another company, Why
did you leave? Why not go back to that company if it
is so good? Did you give the Christmas bonus back or
did you keep it? Will you take the underwriting bonus
or will you give it back?
You know, if you
turned you negative energy into productive work and
suggestions you too might be promoted into management. Yet,
your resentments keep you from realizing what you
Don't forget, put-up or shut-up...name
one person in management beyond managed that does not
have a degree and provide their years of experience in
the business. And while you are at it, site three
studies that support your hypothesis of a degree being
needed to be in upper management (Say does the founder
of Microsoft have a college degree? NO!). Do you
know where you CEO and Chairman of the Board's degree
is from? Opinion is something that is not based on
fact nor knowledge...lets see some facts and knowledge
Yeah- these people you mention have no degrees
and no people skills- which upper mgt needs to have,
yet rarely has. Claimsone, you must belong to the
same cult as this Shalom guy .Blah, Blah, Blah. When
is the company going to start addressing it's real
issues?? Our turnover rate is darnright embarrassing. We
lose people while they are still in the training class
for goodness sake. Our training is nothing compared
to other insurance companies. I have worked for
another company and have friends at our competetors and
they do more than a 3 week training class before
throwing them to the wolves. Why do you think they
It is nice to see a truthful post from someone,
not the garbage propaganda spread by this "shalom"
guy. He needs to get over himself. It is the 100%
accurate analysis that when we can't retain employees we
have rookie adjusters who provide poor customer
service and over pay claims due to their inexperience. If
we would retain employees, our premiums would go
over the $1 billion mark. Until upper mgt and "shaloms
of the world", who are truly the greedy, realize
this, we will never attain the goals that have been
Please try to deal with reality
and not all the make believe that is in your head!
You seem to have lots of resentments that you need to
get over. What will you do when the recession comes?
You must remember that what goes around comes around!
Do until others as you would have them do unto you!
Do you really think that you are owed something?
Remember these ten two letter words: IF IT IS TO BE, IT IS
UP TO ME.
Up to ME not my employer!! Joe,
you get nothing for nothing. Do your job and don't
worry about what others do. You have control over
friend, is a perception!
Shalom and Shalom
Who should receive the praise? Those that have
left the company? Those that bad-mouth the company?
The labor force is difficulty these days and the
quality has changed greatly. Many have benefited from
MCY, many have been trained by MCY and moved on, many
have been promoted to manager and above. Remember
where upper management has come from; the rakes of
workers that have been productive and loyal to the
company. Too, keep in mind that claims is the most busy
part of the company and the most under staffed. Under
staffing has to do with the labor force and the
availability of persons in the force.
Peace is a
perception and it is being perceived at MCY by its many
loyal employees at all levels.
Who do you think should receive the "praise?" I
did not state that the mgmt should not recv any
praise, but only that it should be limited. Nor do I
believe that my post could be considered of the "bad
mouth" variety that pepper this board.
obviously two camps: one that feels that MCY is a near
perfect company and that any critical comments are
unwarranted and the other group that feels that those that do
the work that are not compensated accordingly. From
the tone of your post, I am conluding that you are
not in a cubicle with a pending of 150 and that your
phone is ringing off the hook.
I was in claims
prior to arriving at MCY, and I am still in claims. I
have worked at all levels. I did benefit from my time
at MCY. Again, I stated that MCY is not a bad
company to work for, only that it is not perfect.
As for the understaffing, yes that is inherent in
any claims outfit. But you have to admit that MCY has
had some turnover problems. And I think that is why
some are critical of the upper mgmt. Who allowed it to
happen? What was being done to curb it? Perhaps it would
have benefited the company to take an aggressive role
rather than a reactionary role.
As for promoting
from the ranks, unfortunately the phrase 'dangling a
carrot' was used quite often, with regard to the
possibility of promotion. I simply chose not to follow it any