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Deutsche Telekom AG Message Board

  • INVESTMENT CLUB INVESTMENT CLUB Jan 23, 2003 11:53 PM Flag

    Call the Chairman

    If you have T-Mobile phone service you are being billed for calls that are not completed. You are charged when you hit send until you hit end. I was with Powertel, which became Voicestream, which became T-Mobile and along the way we the customer lost the first incoming minute that was free, we lost free unlimited incoming emails, and then we are being charged for calls that are not completed. Please call their USA headquarters and complain. Their number is 800-318-9270, Bellevue, WA.

    I sold my stock and cancelled my service with T-Mobile, which is Deutsche Telekom (DT)

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    • Cheerioboy, it is very polite of you for the apology to the T-Mobile representative. You definately are more of a gentleman than the idiot ranting and raving and wasting time on this message board.

      have a great day@

    • Well, on Friday I emailed Ms. McGurie, aplogized for bothering her, and provided her a link as to where she could find your claim. Her response was:

      Dear

      Thank you for your email and for your continued support of T-Mobile. In
      response to your question, T-Mobile does not charge our customers for
      unanswered calls. In order for you to experience a "billed call" a call must
      be completed (ie. picked up or otherwise accepted).

      Please let me know if I can be of further assistance. Thank you.


      So, I guess it's off to the killfile?

    • The posting of the names of representatives of the company is preposterous. Also I would like to agree with cheerioboy that you are not billed for incomplete calls. Furthermore, it is ridiculous that you are making such a tremendous deal about a couple of minutes that you should be paying for anyway you cheapskate.

    • (99/in your ass)

    • Take your ad hominem crud somewhere else, screwhead. Or are you at a loss to defend the idea of charging for non-delivery of product?

      What a fool.

    • If I get a chance, I'll call (it's 630AM in Washington, which is where I assume she is located). Either way, the proof is in my bill for me. I know I'm not charged, and never have been. I've monitored my bill before when this happens, and the results are the same.

    • I continue to disagree with you. I am holding an email to me from Barbara McGuire, Office of the President, Executive Consumer Relations, T-Mobile USA, Inc. 877-290-6323, Ext 2918 that says it all about my message. I am and have been a customer for 5 years or so, but I have discontinued my service effective at my next cut off date.

      Read this and call the President's Office:

      This from Barbara "When a customer sends a call, whether it is answered or not, that customer is uning our network, therefore the customer is deducted for minutes used. I hope this makes sense, if not please let me know."

      It made/makes no sense to me to be charged for a non connected call and I let her know. Will you? I am holding the email in my hand.

      I have no problem with rounding up of minutes, of being charged if I go over my plan, etc, but I hate being charged for a non connected call.

    • Edit: First call was at 9:50. Edited version follows.

      stop spewing misinformation. Call whoever you want. Are you a customer? Have you looked at a bill? I am a customer, for three years. I look at my bills. You are NOT (REPEAT, NOT) charged for calls that don't connect.

      I did a little test. I placed a call from my mobile to my office line at 9:50. I hung up after about 15 seconds so my office VM wouldn't pick up. Then I placed another call at 9:53, and answered it. Believe what you will, but here is a direct paste from my "unbilled calls":

      1/27/03 CLIFFSIDE, NJ 10:17 PM 201xxxxxxx (F) 1
      1/28/03 FLS CHURCH, VA 9:53 AM 703xxxxxxx 1

      Believe what you want.

    • stop spewing misinformation. Call whoever you want. Are you a customer? Have you looked at a bill? I am a customer, for three years. I look at my bills. You are NOT (REPEAT, NOT) charged for calls that don't connect.

      I did a little test. I placed a call from my mobile to my office line. I hung up after about 15 seconds so my office VM wouldn't pick up. Then I placed another call at 9:53, and answered it. Believe what you will, but here is a direct paste from my "unbilled calls":

      1/27/03 CLIFFSIDE, NJ 10:17 PM 201xxxxxxx (F) 1
      1/28/03 FLS CHURCH, VA 9:53 AM 703xxxxxxx 1

      Believe what you want.

    • Agreed... it doesn't seem equitable to be charged for other than actual "talk time." But, for the sake of accuracy, you are not charged for the connect time unless the call is actually completed. So, if you call is unanswered, busy or otherwise not completed, it "doesn't count."

 
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