i've been a meember of cost for 10 years and its the greatest store on earth period. i returned a gas scotter 8 months old no questions. there return policy is second to none. i sjut bought a 3k massage chair. an employee told me cost would take it back even 5 years later. i know a guy who took a washing machine back 7 years old. the employee told me somebody took a grill back 8 years old. since massage chairs can go bad do you think cost would take it back in 5 years?
The return policy is the worst. Why should anyone buy something and 5 years later after you have worn it out you then return it.
My sister worked there and the things people return is shameful. And they only do it because they allow it. Half eaten cans of peanuts, partially drank bottles of wine, window Ac units buy the truck load after summer. yeah great policy they have. Everything costs substantially more for the honest few left. Guess I shouldn't make a big deal about it as long as the stock price goes up who cares, right.
If you're looking to rent furniture you're going to the wrong store. Nothing lasts forever and don't take advantage of a good thing. If you use it and have enjoyed it for 5 years.....consider donating it and taking a write-off on your taxes. Don't make the rest of us shoppers suffer with higher prices due to someone abusing a good return policy.