Sorry Sir, I realize you've been a member for 20 years, but the tires on your new car were not purchased here and therefore we cannot repair your fixable flat. But, our competitor Discount Tire repairs ALL flats presented to them for FREE. They believe in providing customer service, just as a matter of Goodwill. Here at Costco, even with your membership card, you're just a piece of DUNG to us. Now get your car outta here.
They also don't let people buy stuff that aren't members. How crazy is that! Seriously take your car to DT and shut up. As a customer who bought their tires at COSTCO, I don't want to sit around while they deal with losers that bought crappy tires somewhere else and want COSTCO to fix them. COSTCO is not a repair shop. They are a members only store that warranties the products THEY sell.
Discount Tire does, some others also....it's a marketing thing. Your tire is flat, 25% of the time they can't repair it...they make a sale. The rest of the time, they are repairing something for you and "helping you out" in a jam. You'll remember that the next time you shop for tires and WILL go back to them. Costco hates you though, they make ZERO effort. Awful....
You have brought this up before and basically notbody agreed with your perspective. While your arguement is not completely without merit it is the rare, very rare retailer that works on or takes back product bought at a competitor.
Yes, some would, namely Nordstrom, but they also operate on a very different margin and business model. Maybe discount tire can provide this service because of the extra margin they receive on tires, if having flat fixed for you without regard to where it was purchased you would serve yourself well by purchasing your tires at Discount Tire Center and paying the extra cost.
When you look at the number of tires sold by Costco vs. Discount Tire it is clear that the market has spoken to the preferred business model.