Went to the Village Toyota dealership in Homosassa, Florida to buy a Camray and trade in a 1997 vehicle. After 30 minutes with a female sales person who couldn't give straight answers, the service manager came out. Service manager didn't want to debade trade in prices (either) and finally said "I DON'T HAVE TO SELL YOU THIS CAR" ( New Toyota) We ended up at a Ford dealership who were far more professional. Is this the NEW way Toyota does business....... in a depressed Japanese economy?
The Toyota dealer sized you up correctly. You don't understand or deserve a quality product. If all you care about is the sales experience rather than the product, no wonder you trade in every year. It's Camry, not "Camray" by-the-way.
I agree this is no way to be treated. However, you have to remember Toyota dealer is a franchisee and as such, Toyota does not have direct control over dealership. Toyota can only set certain guidelines for its dealers to follow. Since Toyota cars are in such hot demand, it is quite possible many Toyota dealers will be arrogrant in their dealings with customers. I suggest you try another Toyota dealership that is not so arrogant. Toyota cars have always been known to be good value for money so I don't think it is Toyota's intention to lose a paying customer.