Yes, the Toyota ExtraCare policy is direct from Toyota (email: email@example.com). I tried in vain at Toyota (national) to find someone who could see the injustice but it seems the warranty insurance arm of Toyota is accountable to no one. One person at Toyota told me �perhaps you should seek outside aid.� In other words, sue. You said: �if all you say is true you have a valid claim.� How? I see now the Toyota policy �fine print� does exclude sludge as a causal factor in engine failure. That you properly maintained the vehicle and changed the oil on schedule does not matter. That the oil light did not come on does not matter. That the damage was apparently due to a previous owner�s neglect does not matter. BUT potential neglect by a previous owner is the VERY REASON we bought the policy. No matter� Toyota warranty said �take that up with the Toyota dealer that sold you the car�.
And it gets worse� when we had the car towed to Toyota and we had to sign a paper that we would be responsible for expenses necessary to diagnose the car. The Toyota dealer had to REMOVE the engine for the warranty inspector to examine! This cost us $735!!!!! They put us on the hook to the tune of $735 to diagnose the engine failure that they then declined to pay for!! At that point we could have towed the car elsewhere with hood and the engine partially disassembled engine in baskets but we didn�t (probably a mistake � the cars not done yet ). In calling around it seems that $700 to $800 is the standard charge for pulling and reinstalling an engine � half of Toyotas charge.
Then either the dealer or warranty branch is lying about who diagnosed the reason for engine failure� the dealer told me there was a �little sludge� but they said �the Toyota warranty inspector makes the diagnoses for the failure�. Toyota said that the DEALER diagnosed sludge as the cause of failure and their inspector just verified it one of them is lying.
Why I post here? I had to start somewhere, have you got any other ideas? Will the BBB do anything for Toyota �national�? The car isn�t done yet but I�m not sure I have a legally actionable recourse against the local dealer and the �fine print� seems to let Toyota (national) off the hook.
Toyota stands behind the dependability and performance of every Certified Used Vehicle with a comprehensive warranty program featuring:: � All Toyota Certified Used Vehicles come with a Toyota factory warranty � A 128-point quality assurance inspection - Reconditioning by Toyota-trained technicians � 6-year/100,000-mile powertrain warranty from the original date of purchase - Warranty covers most major engine and transmission components - see your dealer for details
(remember: whore and dealer are one in the same.) - Valid at over 1,400 Toyota dealerships in the U.S. and Canada
It seems to me that after the 128-point inspection the dealer should have notice that this may be a problem. What causes "sludge"? With a max of 3500 miles since the last oil change sludge could not build up to the point of ruining the engine without some sign of trouble, knocking and overheating come to mine. I�m not sure if I would take the dealers word that the engine needed replacement. Again, I would contact the BBB. They would be able tell you if this dealer has a history of dishonoring major claims with phony excuses. If you find a pattern it would help when talking to Toyota national. Also check with the people who changed the oil, some of the major oil distributors offer a guarantee against this sort of thing. You can also write to one of the larger newspapers. Many of them have an auto columnist that love to check out things like this.(Chicago Tribune in my area.) Good luck and don�t give up without a fight, a squeaky gear gets the most grease (no pun intended). One last thing I found on the Toyota site: � Optional 6-year/100,000-mile comprehensive service contract available for ENHANCED PEACE OF MIND. I assume you purchased this for the additional $800. Lawsuit comes to my mind with punitive damages for grief and hardship.
I'm not sure it was a "Certified Used Vehicle" with the 128 point inspection. Our policy was for two years or 24,000 miles. In any case I'd bet you money that the "Certified comprehensive warranty" you mentioned has fine print excluding sludge as a cause of failure. And I'd bet in the event of engine failure the warranty would not pay and Toyota Motor Insurance Services would refer you to the back to the dealer blaming them for an improper inspection. Or they would blame the oil change stations for installing �inferior oil.� They really don�t care about the reason for the failure, as they told me, �the contract you signed excludes damage caused from sludge and we won�t pay.�
You are in the Chicago area, so are we. The car was purchased at Toyota of Naperville and when we got the car it was heavily perfumed� after a few weeks it became apparent the perfume was there to mask a foul smell� detail shops and upholstery treatments only helped for a few days. We assumed the previous owner had a dog that urinated on the seats� after nearly a year, and taking the interior apart twice, we found the problem� a pound of hamburger wrapped in cellophane between the right quarter panel and the trunk trim panel. The previous owner apparently wanted to stick it to the dealer. I�m sure the dealer didn�t know the hamburger was there but he did know about the smell�
Yes, I will write the newspapers and everyone else I can think of. And after we get the car back I�ll tell you which Toyota dealer is screwing us now on the engine repair and how bad they got us.
Thanks for listening. Did you use to work for Toyota? Or are you a stockholder?