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Toyota Motor Corporation Message Board

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  • nivlem98 nivlem98 Jan 21, 2000 12:46 PM Flag

    Beware Toyota Extra Care policy

    If what " n2opj" is true there must be thousands
    of cars with the same problem.
    �The use of an oil
    filter other than a
    TOYOTA filter can and will cause
    major engine damage.�

    I e-mailed Toyota and got
    the following response from Michael Martin:

    "I
    will be happy to review your concern and respond. In
    addition, in an effort to maintain
    customer privacy, our
    policy is to communicate only with the customer who
    purchased the VSA (or the dealer or other repair facility
    used by the customer) on any VSA claim
    issue."

    Mike Martin
    Claims Manager
    800-228-8559 ext.
    2806
    319-221-2806

    I suggest you call and insist to talk to him
    personally.
    Good luck and let us know what he said. I especially
    interested if he would talk to
    you personally. Many
    times employees will not pass information on to
    a
    supervisor. I seriously don�t belive he will not talk to you.

 
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