Thank you very much for contacting Mike Martin about our situation. You suggested that I call and insist to talk to Mike Martin. I called Toyota ExtraCare five or six times and could get no higher than Mark Yancy who was one level above whoever answers the phone. I did insist to talk to someone higher than Mark Yancy and Mark said Mike Martin was the only person higher than he. He said Mike Martin was not in until the next business day but �he will not talk you anyway, I am the highest person you get to talk to.� In calling back trying to find another path to some one who would listen, someone told me how to appeal by email; by emailing firstname.lastname@example.org. We did that and Mike Martin emailed back that our case would be reviewed and we would be contacted. Mike Martin did not give us a phone number to call and talk to him personally, as we wanted (but he did give it to you, - strange). A few days later we got the �rejection of claim� letter reiterating their excuse. They just quoted the policy, just what Mark Yancy had been telling me �this agreement does not cover failure due to contamination of fluids or lubricants, including sludge, etc� When we towed the car to the Toyota dealer said the �fluids all look good.� The oil change sticker on the car windshield showed the oil had most recently been changed approximately 3,200 miles prior.
We WILL call Mike Martin and I will report back what he said but I can already tell you what he will say. (�this policy excludes coverage for��)
Thank you again,
p.s. �n2opj� apparently thinks the oil filter was plugged up, it was not, it was the oil pickup screen that was sludged.