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  • upsetwithtoyota upsetwithtoyota Jan 21, 2000 11:19 PM Flag

    Beware Toyota Extra Care policy

    Thank you very much for contacting Mike Martin
    about our situation. You suggested that I call and
    insist to talk to Mike Martin. I called Toyota ExtraCare
    five or six times and could get no higher than Mark
    Yancy who was one level above whoever answers the
    phone. I did insist to talk to someone higher than Mark
    Yancy and Mark said Mike Martin was the only person
    higher than he. He said Mike Martin was not in until the
    next business day but �he will not talk you anyway, I
    am the highest person you get to talk to.� In
    calling back trying to find another path to some one who
    would listen, someone told me how to appeal by email;
    by emailing extracare@toyota.com. We did that and
    Mike Martin emailed back that our case would be
    reviewed and we would be contacted. Mike Martin did not
    give us a phone number to call and talk to him
    personally, as we wanted (but he did give it to you, -
    strange). A few days later we got the �rejection of claim�
    letter reiterating their excuse. They just quoted the
    policy, just what Mark Yancy had been telling me �this
    agreement does not cover failure due to contamination of
    fluids or lubricants, including sludge, etc� When we
    towed the car to the Toyota dealer said the �fluids all
    look good.� The oil change sticker on the car
    windshield showed the oil had most recently been changed
    approximately 3,200 miles prior.


    We WILL call Mike
    Martin and I will report back what he said but I can
    already tell you what he will say. (�this policy excludes
    coverage for��)

    Thank you again,

    p.s.
    �n2opj� apparently thinks the oil filter was plugged up,
    it was not, it was the oil pickup screen that was
    sludged.

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