Yes, got the car back, had them put in a used (not rebuilt) engine... cost was $3,200. River Oaks Toyota in Calumet City, IL did the work... I don't think we have anything to be mad at them for, they were in the middle.
Due to Jury Duty, calls to the manager of Toyota Motor Insurance Services, Mike Martin, were limited but he is still not available to talk to us. Mark Yancy appears to be the highest level you can talk to... just like they said the very first day "Mike Martin won't talk to you."
We are preparing letters to the newspaper columnists but we have a few more bases to cover first.
Thanks for asking, too bad no one at Toyota Motor Insurance is as concerned as you appear to be.