I came across some information regarding class action law suits agenst dealers not living up to their end of the extended warranty deal. The one I saw involved JOE RIZZA FORD, Inc. (case No 94C5688 Judge Bobrick). The attorneys for the plaintiff have a web site: http://members.aol.com/edcombs/index.htm The Rizza case dose not comes up on this website (too new?) but others do. I would contact these people and see if your dealer is involved in any kind of class action suit and if not maybe they should be. I hope you can add this to your ammunition for your case.