Thu, Aug 21, 2014, 4:07 PM EDT - U.S. Markets closed

Recent

% | $
Quotes you view appear here for quick access.

Sony Corporation Message Board

you are viewing a single comment's thread.

view the rest of the posts
  • quesadillla quesadillla Jan 25, 2004 12:45 AM Flag

    Big Screen TV defect rate

    Geeze, you closed minded ignorant Sony cheerleader! Rub your eyes and actually read an entire post before waving your pompoms! I'll try to use small easy-to-read sentences with small words:

    1) I bought a $4000 TV from Sony that does not work. The set worked for a few weeks, but no longer has the ability to turn on.

    2) This is a common problem. Every board I've found for this TV have numerous posts for this exact same problem. This specific problem seems to out number every other problem by a factor of 10.

    3) Sony specifically tells me use the Sony-Authorized XYZ company to repair my set. A WEEK LATER XYZ tells me that they were no longer an authorized service center and schedules a appointment to return my set unrepaired. Did I mention that Sony told me to use this place?

    4) I called Sony support again and Sony support tells me to use XYZ to repair my set. Let's recap: XYZ is no longer a Sony-authorized service center so why is this multi-billion dollar company still telling me to take my set back to this place?

    5) It's been nearly 2 weeks and I don't think my set's even been worked on yet.

    You ignorant cheerleaders can close your mind as tight as you want (I've heard wonderful things about the state of ignorance - FAA? Haha, doesn't that make you nothing but a government union employee?) but Sony still sold thousands a defective product and is acting about as clueless as you on getting my TV repaired.

    The moral of the story is; I spent $4000 on a Sony product. In other words, I have lots and lots of money to spend on Sony products. Sony should be doing everything it can to resolve this problem to make potential goldmines like me happy. But noooo, I'd probably get better service if I bought a $50 walkman. The chances of me spending money on a Sony CE device in the future is slim to none. This issue has angered me so much I'll probably avoid their entertainment products too. If you are a monopoly like Microsoft then you have the muscle to screw customers, but a company like Sony has too many competitors to play games like that. You screw enough customers and your customers will take the hint and go elsewhere.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Checkout CINEOS LCoS....makes all other technologys obsolete. Single "engine" from PHG. 55" display just over 100 pounds, pretty slick...gone are those massive projection sets that need a room of it's own. gone are overpriced, underpreforming Plasma sets, LCD tv's are too small and too expensive..thus LCoS...CINEOS from Philips. Cool stuff

    • OK Turkey, your insults don't make you any more intelligent or believable ...

      Are you saying that Sony Picked up your 4,000 US deflated dollar set and delivered it to ZYZ Non-Authorized service center.

      OR are you getting CONFUSED by your own BS ?

      It is a long way from Thanksgiving, Turkey, LOL

      You just said .....

      3) Sony specifically tells me use the Sony-Authorized XYZ company to repair my set. A WEEK LATER XYZ tells me that they were no longer an authorized service center and schedules a appointment to return my set unrepaired. Did I mention that Sony told me to use this place?

      ???? From your previous post ....
      Sony has stopped production of these TVs due to the failure rate in order to fix the design, and the thousands that have been sold will need to be picked up for repair by Sony.

      These are big ticket items and now Sony's going to be forced to pay for the shipping and repair of these TVs.

    • It's an oujtstanding TV and Sony lhas proven time and again that its products outshine the competition. It's unfortunate that your having a difficult service experience and that needs to be rectified, however, when I drop $4k on a TV you can bet your ass it will be a Sony.

    • BTW quesadillla,

      If you are not talking total bashing BS,

      give us the Model Number of your set,
      and I will verify that there is a problem
      with it, and how it should be addressed.

      If this a real problem, they will surely
      have one or more service bulletins for that
      series of equipment.

      My mind is always closed to BS Bashers.
      and I see no reason to believe you are not one.



      Otherwise shut your BS mouth, ok Turkey ?

      http://www.iq.sony.com/srvs/sosdocs/default.asp

 
SNE
18.83-0.12(-0.63%)4:04 PMEDT

Trending Tickers

i
Trending Tickers features significant U.S. stocks showing the most dramatic increase in user interest in Yahoo Finance in the previous hour over historic norms. The list is limited to those equities which trade at least 100,000 shares on an average day and have a market cap of more than $300 million.