Wed, Jan 28, 2015, 4:55 AM EST - U.S. Markets open in 4 hrs 35 mins


% | $
Quotes you view appear here for quick access.

Sony Corporation Message Board

  • thinker516 thinker516 Apr 9, 2012 6:41 PM Flag

    Sony "Tech Support" example...sad at best.

    Rant, for your entertainment.

    SONY Tech Support for CDX-M10 Marine Stereo:

    Hi, Ive fused the yellow power wire with a small fuse (0.5A) and it has blown in service three times. I thought that this was odd. This line is, as I understand it, only for power for the memory of the unit. The switched power (red) line, I assumed, provided the bulk of the current. In any case, the yellow line fuse blows when I play music loud. WHAT IS THE MAX CURRENT IN EACH OF THESE TWO POWER LINES?

    You are chatting with Jess - ( C467 ).
    Sony Electronics
    2:47 PM Connecting...
    2:47 PM Connected. A support representative will be with you shortly.
    2:47 PM Support session established with Jess - ( C467 ).
    2:47 PM Jess - ( C467 ):
    Hi. Welcome to Sony Online Support. I’m Jess.
    2:47 PM Jess - ( C467 ):
    Please allow me a moment to review your concern.
    2:48 PM Customer:
    Okay Jess
    2:49 PM Jess - ( C467 ):
    Thanks for waiting. I will provide you the information about the Yellow and the Red wires in the Marine stereo.
    2:49 PM Jess - ( C467 ):
    Please let me know if you are installing the stereo unit for the first time.
    2:50 PM Customer:
    No, it has been used for some time.
    2:51 PM Jess - ( C467 ):
    Thanks for the information.
    2:52 PM Jess - ( C467 ):
    Please let me know if you have already installed the marine stereo in the vehicle.
    2:53 PM Customer:
    Yes, the marine stereo is installed in the vehicle.
    2:53 PM Jess - ( C467 ):
    The specification of the Marine stereo mentions that it is 23.2 watts per channel.
    2:54 PM Jess - ( C467 ):
    The 4 channels are driven from 20hz to 20khz of frequency.
    2:54 PM Jess - ( C467 ):
    It is including with not more than 5% of distortion.
    2:54 PM Customer:
    WTF? Are you a robot?
    2:55 PM Jess - ( C467 ):
    No, I am for real.
    2:55 PM Customer:
    There are two power wires. What is the max current draw for each?
    2:57 PM Jess - ( C467 ):
    It will be in the range of mili volts, we do not have the exact information about this.
    2:59 PM Jess - ( C467 ):
    It appears we may have been disconnected. Please respond so that I can confirm our connection.
    3:00 PM Customer:
    I'm not disconnected.
    3:00 PM Jess - ( C467 ):
    Thanks for the confirmation.
    3:01 PM Customer:
    I need to know the AMPS. Voltage is set by the system (12 - 14 VDC). Are you familiar with electronics?
    3:01 PM Jess - ( C467 ):
    Yes, I am. I have provided you the approximate value.
    3:01 PM Customer:
    Of what?
    3:01 PM Customer:
    The value of what?
    3:01 PM Jess - ( C467 ):
    I am sorry; we are not having the exact information about this.
    3:02 PM Customer:
    Solve this equation IR=?
    3:03 PM Customer:
    3:03 PM Customer:
    How about another tech support option?
    3:05 PM Jess - ( C467 ):
    In that case please contact a professional marine stereo installer to get the exact information.
    3:06 PM Customer:
    Yea, cause he will care. How the hell will he know? I contacted a "professional marine stereo manufacturer" for information about THEIR stereo that THEY designed and made. Seriously. You are useless.
    3:06 PM Customer:
    Print this and paste it on the wall of the cave for me.
    3:07 PM Jess - ( C467 ):
    I am sorry; we are not having the exact information about this.

    3:09 PM Jess - ( C467 ):
    Please let me know if there are any further concerns,
    3:09 PM Customer:
    Yea. I have one more concern.
    3:10 PM Jess - ( C467 ):
    Sure, please go ahead.
    3:10 PM Customer:
    When, if ever, will we discontinue allowing accountants and corporate pirates to push our civilization over the edge?

23.06-0.310(-1.33%)Jan 27 4:02 PMEST

Trending Tickers

Trending Tickers features significant U.S. stocks showing the most dramatic increase in user interest in Yahoo Finance in the previous hour over historic norms. The list is limited to those equities which trade at least 100,000 shares on an average day and have a market cap of more than $300 million.
Apple Inc.
NASDAQTue, Jan 27, 2015 4:00 PM EST
Microsoft Corporation
NASDAQTue, Jan 27, 2015 4:00 PM EST
Horizon Pharma plc
NASDAQTue, Jan 27, 2015 4:00 PM EST