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Sony Corporation Message Board

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  • the_ground_hog_and_the_fox the_ground_hog_and_the_fox Oct 26, 1999 2:09 PM Flag

    SONY has lousy customer service in USA

    After listening in to elevator music for 15
    minutes in the morning I gave up. However in the
    afternoon it wa sonly 2 minutes of customer service, and
    yes they could track my order
    promply and confirm
    that it was shipped.

    So I give SONY a litlle
    better of a customer rating than from my previous
    posting, but they still have a problem when it comes to
    taking orders from companies.

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    • Keep 'em honest....I'm sure somebody in SNE (USA)
      Investor Relations reads these boards. Nice day today, but
      Nikei headed down tonite (tomorrow) looks like. SNE may
      fall a couple points too, herew in US. My NTT has also
      been doing nicely, hit new high.

      Dinty

      • 1 Reply to Dinty55
      • the_ground_hog_and_the_fox the_ground_hog_and_the_fox Oct 31, 1999 5:03 PM Flag

        I am happy as a clam with my SONY stock and the
        new laptop SONY Viao. I probably will end up about
        any attachment they have (they do not have DVD
        palayes and deivices that allow me to record from radio
        in MP3 format and the hard drive is only 9... G, I
        want 50 G).
        However, Customer service sucks.
        On
        the day the laptop arrived (one week late according
        to their ads, ship in 7 days) I eagerly installed my
        software (one of them a 20 G flipdrive, I need space). The
        computer crashed and I could not recover it (I am the
        first to admit that I am a pretty smart coocky when it
        comes to computers). I called the SONY help number and
        Bran told me that I would have to pay something like
        430 box for 10 minutes or so of help because the
        problem was cause d by third party software (what do they
        think I do with my computer, run SONY
        ghardware???).
        Anyhow I am ready to pay for anything SONY offers, they
        have great products (and by the way I bought lots of
        Philips stock tooo when the company was ready to go belly
        up in 1990, but I do not buy Philips products,
        except for that flat bigh TV) but I am not ready to get
        insulted by Brian of customer service. When I asked Brian
        to get his supervisor, I did not get a superviser
        (Brian said that his supervisor wouldn't like it). When
        I( finally told Brian it's OK, just tell me to
        reinstall the system from scratch and to reformat the hard
        drive he apparently needed a specialist (and I gor 20
        minutes of elevator music before I hung up -- apparently
        all you have to do is boot up via CD rom with the CD
        rom that comes with it).
        Conclusion: SONY customer
        service sucks. Charching money on the day the computer
        comes to fix a problem to the owner of the company who
        wants to buy whatever VIAO has to offer is adding
        injury to insult.

        Also: I only bought the VIAO
        because of the extensive adds in PC magazine (they
        convinced me that this is the slickest laptop to buy). The
        November issue (this is the issue that gets us ready for
        the Sant Nick sales) does not carry these adds
        anymore. It does have an add on the 505 Digital Still
        camera (I will buy it, don't worry), but to add more
        insult I have to pay $4.95 for thye shipping of a
        broachure describing the nice things I can buy (and will
        buy).

        SONY: you have great products, but your customer
        support and advertising is all wrong. And as an owner of
        the company, please do me a favor and firte Brian at
        customer support.

    • creator of: mc , cd i/rom/photo (commercialised
      with help of sony) , cdr/rw , dvd , dvdrw , mpeg
      encryption , cdma/gsm portebphone standard , etc etc
      (vcc,dcc,)

      www.licensing.philips.com

      creative
      history - new management - great growth potentials

 
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