Keep 'em honest....I'm sure somebody in SNE (USA) Investor Relations reads these boards. Nice day today, but Nikei headed down tonite (tomorrow) looks like. SNE may fall a couple points too, herew in US. My NTT has also been doing nicely, hit new high.
I am happy as a clam with my SONY stock and the new laptop SONY Viao. I probably will end up about any attachment they have (they do not have DVD palayes and deivices that allow me to record from radio in MP3 format and the hard drive is only 9... G, I want 50 G). However, Customer service sucks. On the day the laptop arrived (one week late according to their ads, ship in 7 days) I eagerly installed my software (one of them a 20 G flipdrive, I need space). The computer crashed and I could not recover it (I am the first to admit that I am a pretty smart coocky when it comes to computers). I called the SONY help number and Bran told me that I would have to pay something like 430 box for 10 minutes or so of help because the problem was cause d by third party software (what do they think I do with my computer, run SONY ghardware???). Anyhow I am ready to pay for anything SONY offers, they have great products (and by the way I bought lots of Philips stock tooo when the company was ready to go belly up in 1990, but I do not buy Philips products, except for that flat bigh TV) but I am not ready to get insulted by Brian of customer service. When I asked Brian to get his supervisor, I did not get a superviser (Brian said that his supervisor wouldn't like it). When I( finally told Brian it's OK, just tell me to reinstall the system from scratch and to reformat the hard drive he apparently needed a specialist (and I gor 20 minutes of elevator music before I hung up -- apparently all you have to do is boot up via CD rom with the CD rom that comes with it). Conclusion: SONY customer service sucks. Charching money on the day the computer comes to fix a problem to the owner of the company who wants to buy whatever VIAO has to offer is adding injury to insult.
Also: I only bought the VIAO because of the extensive adds in PC magazine (they convinced me that this is the slickest laptop to buy). The November issue (this is the issue that gets us ready for the Sant Nick sales) does not carry these adds anymore. It does have an add on the 505 Digital Still camera (I will buy it, don't worry), but to add more insult I have to pay $4.95 for thye shipping of a broachure describing the nice things I can buy (and will buy).
SONY: you have great products, but your customer support and advertising is all wrong. And as an owner of the company, please do me a favor and firte Brian at customer support.