I've never had a problem with it being burnt, but I've had a big problem with DRIED OUT OLD CHICKEN that was sitting for way too long. Instead of throwing it out they serve chicken to you that is left over (hours of being heated) which I have a big problem with. I've actually handed it back to them on several occasions and told them "NO THANKS". When it gets that dried out it basically ruined and not edible, and should be trashed, but they serve it to you anyway. On a bright note, I'll say this hasn't happened to me in the last few months, but it did happen to me within a year ago.