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McDonald's Corp. Message Board

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  • bampa3 bampa3 Jun 21, 2012 11:18 PM Flag

    McDonald's Ranks Last in Customer Satisfaction

    Until MCD replaces the executives that do not understand the customer experience they will continue to be disliked by the customers. Several I have been in with my grandchildren recently were very frustrating. Had to wait for a while for the order to be completed but the cashier would not give us the cups so we could be preparing the drinks while waiting. I asked and was told McDonalds is instructing them not to do that. I asked a manager at one and was told they are following the recommendations of McDonalds. Some are now refusing to exchange toys, when questioned was told McDonalds advises them not to do that. Hope the publicity of the poor customer experiences will prompt some changes.

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