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as smart as you are you should not be calling them idiots because they are young, first job, old , thier last job, you should be more understanding with your vast knowledge
I noticed on the rankings that Starbucks didn't do very well. Given the frequent waits, etc. (milk needs to be refilled, may need key for bathroom) I kind of agree, but Starbucks rating does cast doubt on rankings as correlating to success.