In the last thread, I found out a number of individuals had issues calling into GLD's inquiry line. I'd like to hear more on this so if you do have a horror story calling into State Street, feel free to share your account of what happened.
I called in with some fairly simple questions pertaining to GLD. It started out as a typical inquiry call should be as a rep named Brian introduced himself and offered to answer my questions. As soon as I gave out my first inquiry, I heard someone in the background repeating exactly what I said and MOCKING my accent. I could never fathom a professional point of contact pulling something like this so I thought I must have heard wrong. I went on with the call and eventually hung up after being ridiculed in the same rude manner.
Why is such behavior tolerated? Isn't SSgA a world class organization supporting a world class product? I have since been told by colleagues that 'Brian' likely forgot to put me on mute while putting me on speaker for his 'buddies'. Regardless, there is no excuse to crucify me for their own entertainment.
This begs the question: how many others have they done this to in order to satisfy their personal amusement? I can't imagine any self respecting individual tolerating such abhorrent treatment. In firms with a professional standard, this would never happen but I suppose this occurs in SSgA because they have no concern for their reputation or customers.
I remember loud disruptive noises during a few of the times I called in. It almost sounded like they were throwing a party over there. You might just be right about them on the unprofessional / non-serious GLD employee bit.
Which one of you rancid old farts keep calling in to complain? When will you senile piece of #$%$ realize that no one cares about your complaints? STOP CALLING ABOUT IT YOU STUPID FOSSILS.
Is anyone really surprised by rat faced people like this? I'm sure all of us met one of these types at one point or another (especially in this industry). They can pretend to be nice but they're really not.
Please observe when I started this thread. GLD was doing much better during that time than now. Also note that GLD is not as transparent as you think it is. I'm convinced that these GLD employees are a rude, hateful bunch. I'd like to at least expose their lack of professionalism.