It doesn't surprise me one bit with all the problems being reported with Carnival. I, from experience, hold a belief that they are a company that chooses to neglect customers. While on a Carnival cruise I approached the "customer service" desk with complaints and their attitude was one that they basically really didn't care. They had my money. I was on board. They didn't care.. end of story. Company's such as this deserve to be put out of their misery and taken over by someone else that can redirect towards true customer satisfaction. I often recommend to others that they should take some cruise other than Carnival.
It doesn't surprise me either. As a crew member for 10 years, I can tell you that the increasingly difficult duties, added by CCL have us all miserable. Dealing with the situation, plus motion sickness, viruses, port manning duties, and frequent surprise drug testing, have taken the fun out of being employed @ sea. I used to see land every day almost. Now, it could be as much as 10 days. I do not understand how a guest could pay money to float in the gulf of mexico for 4 sea days out of a week. In fact, I am in panic mode for the entire contract, as most are. Now, what were you saying about a rude guest services ?