I have seen this in so many once vibrant, well run businesses. It comes from a fixation on cost cutting at the expense of the revenue base, the customers. When it works, share prices rise and the CEO is called a genius then usually bails out. Whether it works or not, in so many cases a downward spiral starts that usually results eventually in absorption by competitors. I believe this spiral is well underway at #$%$ is easily seen in such disparate actions as their choosing the cheapest ship builder then having no quality control to switching the Kleenex cabin facial tissues to a cheap Chinese product most Americans associate with portable toilets. Sloppy work and corruption in the shipyards lead to ships not ready for sea and prone to breakdowns which anger passengers and costs present and future bookings. The fault is clearly a top down problem of oversight. Obviously, the choice of shipyards must start at the top but must work down to the level of where someone saved a few thousand dollars with the tissue switch and irked many thousands of passengers.
I am a shareholder and have taken 22 cruises with CCL. Just lowering prices won't solve the problems. It won't attract new customers because of accidents and faulty new ships. Rampant cost cutting always alienates the best, most loyal customers who are quite aware of other Cruise operators.
CCL has been beset with bad business decisions for quite a while the CEO seems to be distracted mainly by his own ego.
So I guess what you're saying is that you have not been satisfied during your 22 cruises? That you don't think you've received good value? Is it the service, food, or accommodations that you are dissatisfied with? If so, why do you continue to cruise with this cruise line? Just curious.