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Advance Auto Parts Inc. Message Board

  • newkidmass newkidmass Feb 18, 2008 9:03 AM Flag

    Are these really parts stores?

    Here in the northeast I have noticed that all of the Advance and
    Autozone stores are neat as a pin.
    Nothing is ever out of place...Floors are spotless..Stock is right in line, all the way down the aisle..The candy and nuts are
    within easy reach. And yet everything we read on this site says there is not enough help in the stores...So what is the real
    answer?? Hobbits come in at night
    and fix everything out of order...
    or the stores don't do enough business to make a mess ? I really
    think if they had more "parts people" in the stores, the mess will increase the bottom line. But,
    what do I know......

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    • RM, Did you really mean to say that your retail side is paying for the commercial side? If that is true, and the Irish are coming in as experts at the DIFM side, why in does anyone think DIFM is, or can be, a money maker?

      THen again, maybe there's something I'm missing....

    • We started out in the DIFM side and then went to the DYI side. While we still have things to learn on the DYI side, we know the commercial side better then most. Our retail helps fund some of our commercial programs. Very different philosophy than treating the DIFM business as a side job. We really target NAPA and Carquest type accounts as the Advance and Zone accounts tend to not have the long term loyalty we look for. Takes long to get, but won't jump when the next guy comes in the door with a better price. Sure we'll sell them parts, but can't build a store around that.

    • We started out in the DIFM side and then went to the DYI side. While we still have things to learn on the DYI side, we know the commercial side better then most. Our retail helps fund some of our commercial programs. Very different philosophy than treating the DIFM business as a side job. We really target NAPA and Carquest type accounts as the Advance and Zone accounts tend to not have the long term loyalty we look for. Takes long to get, but won't jump when the next guy comes in the door with a better price. Sure we'll sell them parts, but can't build a store around that.

    • Partly because they are doing NOW what AAP did 12 years ago------instill and train the proper work ethics & philosophies to management & employees. Good homes are built on solid foundations

    • RM4ORLY, it appears you are with the Irish gang.Last Feb 2007, Jerry Marks wrote a piece titled " Advance Auto Parts Needs to take a page from O'Reillys Book". Did you read it and does it have any validity. Why does O'Reilly appear to have the success of servicing both the DIY & DIFM from the same box? I am interested to hear from those who may be fighting from the trenches. Riggy

    • 1-8-4-3-6-5-7-2-------its the phone number for the PICKLE supplier !!!

    • Interesting post rm4orly. I wouldn't say it's a hassle for an AAP manager to push commercial... it's just difficult at times because the company's reality on commercial just doesn't live up to their corporate preaching.

      I'll make a couple of points. First, turnover is very bad for commercial. Garages want the same parts intelligent guy answering the phone daily. We all know the turnover problems at AAP. I won't exhaust that subject any further. Second, commercial is VERY people dependent, and that's the first expense line AAP's starts slicing when numbers start looking dismal for the period/quarter. Third, garages want timely deliveries (and that requires delivery vehicles and people to drive them).

      Partsguy31, you sound exactly like I did back when I was managing a store in 2004-2006. I took 22K-25K per week store to a 38K-40K per week store in less than 2 years. Commercial went from near nothing to 10K-12K per week. Though based on your posts, I'm not sure whether you're a store manager or a commercial manager within a store. Either way, I'm glad to hear that there are still some good people hanging on at AAP.

      Great thread guys!
      Cheers!

    • Wow, partsguy31 sounds like you should be wearing a green shirt! Most of the AAP managers that I interview (they want to bail every time we open a new store, first app we get is the local AAP manager)act like the DIFM side of the business is a hassle for them to have to deal with. Refreshing to read different. Got some fight in you.

    • THere are minimum hour stores out there and there are stores that get it right. The minimum hour stores can get an extra 8-10 hours over what they need to run the store properly, more in some cases, but one person working 9-10 hours on the small details changes how the store looks.
      Some get it right too. Employee pulls product from shelf and fronts the product before the sell is done. Floors done daily, stock levels right, backstock correct and well trained employees who care.
      Everyone seems to have an AAP bad story that post here or some story about how bad AAP is etc. If AAP is so bad then sell your AAP stock and invest elsewhere, if a former employee thats unhappy get over it.
      Talk facts, truth and most of all stop bashing AAP. Yes I work for AAP and know what? I LIKE IT! I took over a broken DIFM program that had been poor at best and is now a division leader as well as region leader and in the SMALLEST market with the WORST economy. Yes AAP has troubles but so does the zone, the ol Irish guys heck even NAPA.

    • b_thomure@sbcglobal.net b_thomure Feb 25, 2008 9:09 PM Flag

      I think if you really like your job you want your store to look better than the rest it's not hard to keep up a store and make it look GOLD every day if you have a good team behind you and managers don't have to work over there hours they just have to stay on top of there store and help lead from the front you can have a store doing 15k a week and 30k week it can look the same with a little work from all.

      • 1 Reply to b_thomure
      • AZO and AAP stores are becoming the "real" parts stores of today. They offer less in the way of product knowledge but more in the way of Big Mac marketing. Whether they are evolving to meet the demands of the evolving market or trying to invent a new market is to be seen. But these market leaders are vastly falling short in the caliber of counter personnel compared to the stores they are replacing. It's hard to believe that a man on the counter must get on a computer to find the part number for the oil filter or spark plugs for a GM V-8 engine. Only those who know what 1-8-4-3-6-5-7-2 is the combination to will understand this, I'm sure.

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