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SunTrust Banks, Inc. Message Board

  • ontopform007 ontopform007 Mar 1, 2012 7:54 PM Flag

    Suntrust .. or not to trust

    Customer of eight years requested Suntrust bank manager to sign a certificate of identity for passport application. Response: sorry, no can do, not company policy. So, your trusted bank manager that you have known and developed a good business relationship over many years cannot sign a form identifying you are who you are. Question: if every Suntrust customer asked their manager for a signature to confirm their identity - confirm a signature and their photo identity - and the bank manager refused - would you want any part of that bank? Would you hold accounts there? Would you want to hold their stock? How many customers would they have left. Bank of America has no issue with confirming identity. The form says - bank manager, lawyer or Doctor. People - Suntrust bank refuses to sign a form confirming your identity! How pathetic is that?

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