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First Cash Financial Services Inc. Message Board

  • jimb123 jimb123 Aug 15, 2009 2:30 PM Flag

    Where to file a customer complaint?

    Anyone know where to file a customer complaint?

    I have taken several cash advance loans in Texas via FCFS. Just yesterday I took out another loan. Today I came into some money so I went in and asked if I could CANCEL my contract. The lady had to call her supervisor cuz she didn't know. She then said, Yes, but ONLY if you have your original contract.

    Like many customers, I throw mine away. She said that they cant print another one and I had to pay the full term fee anyway ($120 1 day interest!!!)

    I said NO WAY. I asked why customer aren't told they 1) CAN CANCEL and 2) TO KEEP THE CONTRACT JUST IN CASE... and her reply was, "They really dont want you to know about the cancel policy that's why we dont tell anyone about it".

    I am shocked. I wont be doing business there ever again.

    Any ideas how to fight this $120 1 day fee on a $650 loan?


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