When Acura client relations speaks of my 3.2 TL, they refer to that "car 10 years old and a little over 130k miles" as if that was a negative, rather than striving to talk about that make and model just being broken in.
Acura doesn't make bad products, do they?
I am now on my third transmission, the second went out because it failed to shift gears properly, a key fix that forced upon Honda Motor Co. by a class action lawsuit. A 2011 lawsuit New York Times article said the company knowingly misled customers by selling these cars with defective transmissions. And, there were cases where transmissions failed on recalled cars Honda told NHTSAthe defect had been fixed when it hadn't repaired the problems after all. Honda seemed not to know how to fix the problem still and there are still problems with this vehicle today.
"Don't worry," a Honda spokesman said, "those cars were built over five years ago." Keep buying our products, he meant. Acura is clueless as well. Denying a problem that still has not gone away doesn't work nor throwing millions to Acura dealerships to fix refurbished transmissions which isn't any better than the original transmission. By now, one would think the best approach Acura could take would be a moral and ethical stance to fix every one of those autos it knowingly put on showroom floors with a splashy advertising campaign for those with faulty transmissions lurking under each of those hoods.
Could a public realations campaign geared to Honda and Acura owners been an effective tool to fight the horrible news of that class action lawsuit? If the company vowed to replace every transmission on those cars until they were all taken care of, yes. Honda's approach 10 years later is that of a petulant brat who was spanked for having been found with one of his hands in the cookie jar he knew not to touch. Instead the kid now believes the right time to #$%$ one of those sweet treats is when no one is home, learning little or nothing from his punisment.
I had a doge carvan had simalar problems but they wouldnt every replace the trannsmissions, I would have to buy a rebuilt one and they would only warrent it at for 250 mile so I no longer buy anything made by them.But you think a high end car like a Acura would last longer than 10 years.The big wheels at the car companys who make a few million a every couple of years dont understand why anyone wouldnt just dont write a check and buy a new car every 2-3 year.
If Honda was an individual amongst others like Coca Cola or Shell Oil Co., would that company be deemed a juvenile delinquent? Honda's mission statement, and its long and short term goals are all the same: sell more cars. When the car company hires a pr firm to work they tell them what they want done. What a dumb idea because the point is, Honda has no strategy, has no idea what needs to be done or have any tactics on how to accomplish anything except to fill the gas tank up and keep going blithly unaware down life's highways as lost tourists chewing the scenery littered with thousands and thousands of broken transmissions littering those same roads
Of course the problem still persists and the corporate executives have all ripped away their rear view mirrors of their own cars so anxious are they to forget those people left stranded on the interstates with broken down cars. Indeed, why blame Acura client relations who are leaderless as well and told to fix problems and make them go away (cars and clients) as cheaply as possible. The refurbished transmission I recently installed like as not had the gear shift problem fixed and it too will fail as the one before it did. Honda's response is one where one customer can't replace too many transmissions in one Acura. Accept that fact and be prepare to keep buying $4000 transmissions every 60k miles as the new norm. My math might be fuzzy when it comes to adding up all the costs for a Honda Acura to reach the 250k mile plateau. and for heaven's sake, please stop your whining about car problems, Honda will remind you every step, my mistake, mile of the way.
And If Acura client relations wants to besmirch the very vehicles they expect you to buy, who are you tell tell them they are wrong?