Mr. Tetsuo Iwamura
President & CEO
Honda Motor Company
1919 Torrance Blvd.
Torrance, Ca. 90501-2746
The above mentioned case number concerns a certified pre-owned Acura TL 3.2 I bought in 2005.
I have just installed a 3rd transmission on this certified pre-owned vehicle which Acura paid a paltry 10% of the $4800 refurbished transmission. While Acura paid for the 2nd transmission at 70k miles, here it is not 3 years later but 5 years later and 60k miles where the refurbished transmission apparently was never fixed.
This car, as Brent Mitchell keeps saying, is 10 years old and has 132k miles, leaving me to wonder why your employee is speaking so negatively about a car your company makes and sells. "Yes sir, there should be no problem for that car to easily achieve 250k miles.." sounds like something I should hear. I don't though hear that; instead, all I keep hearing is that "we'll give you $1000. toward your purchase of that transmission." Indeed, the first time I talked with Mitchell, he said he believed that I could get 50% of the cost back for the transmission.
I hope to hear drom you soon about this car. The bluebook value is $5700 and the rental car was an additional $450. Perhaps another preowned Acura might be the way to go now.