I need help finding who I should write about a problem I've had with Hechts\Jones Store.
We had a relative order us 4 place settings of china in Nashville for our wedding in August and the problems began there. They delivered broken china to us in Kansas City, which was stacked with the dinner plates stacked on top of the cups.
They took it back and then delivered four place settings back to the relative in Nashville who ordered it, who sent it back under the understanding they'd send it to us in KC.
Then they've since delivered it to the apartment I no longer live in three times, even though they had the right address the first time they sent it to us and we've since called the store in Nashville 4-5 times with the right address. We don't even know HOW they got my old apartment address in the first place.
Now, they've delivered it to my old apartment address to the new tenant who accepted and signed for them. We don't believe it's our problem to contact the new tenant and get the stuff because, for the love of God, they've had our correct info for months and UPS shouldn't have delivered it to the wrong tenant anyway.
We are tired of chasing these around and want to expedite this issue, which we've already expedited to the store manager in Nashville. Since the merger, I'm not sure who to write and to what address I should send it to. Anyone have any of this information? It would be greatly appreciated!!!
<<If it wasn't for people like myself that work in the DC you worthless buyers would have no clue what to do.>>
Yeah, we all know that the only people that count are the Hecht's DC folks. They run the whole company don'tcha know. Hope they give some word about the DC soon, otherwise we might see the whole company fold. :)
<<I have done my time...>>
OK, I apologize for the "
I don't doubt that you know your job. I would expect you to after two decades on the beat. You started this initial thread by crapping over "lazy" buyers and the "worthless"
It's ironic that many of the store-line people who post messages here seem to have a subtle (and some not so subtle) degree of glee about the central offices getting what they deserve. With that attitude, and if I was looking for another job, I don't blame one of them for not wanting to run right over and help you fold some more of that "worthless"
There are two sides to each story. That's all.
How DARE you call me an
I have worked for 21 years being loyal to my company, I have been an Area Sales Manager for 19 years, I have helped open 10 stores and I have helped close many stores, I know my job, I have done my time... Don't You Dare Call Me An
My career is in retail, I used to love my job as an Area Sales Manager, I chose not to move on (even when I was asked repeatedly to go to the DIT program or into the buying office) because I wanted to have a life and my career. I AM GREAT at what I do, I just see the lack of support from the buying offices now, and that isn't helping my job.
I feel for them, believe me I do, I've known some of my buyers for 15 + years. I don't envy their positions. My Point is, don't tell me you are bored, at the time when we in the stores are working our asses off.
I'm trying to set a sale, getting my signs up, but the sign was unapproved or I hard mark merchandise to a sale price and in the system it still comes up at full price... I've got the President (for now) of stores coming in 2 days and I can't sign my floor because I have Buyers or the assistants not doing their jobs.
It's very stressful for me and my staff. We are trying to do the best we can, and can I add, the customers coming in upset that we are now Federated or the pissed off customer that says " That's why you've been bought out!"
That's what we in the stores have been dealing with, in summary, YES, I do feel sorry for the buyers, but I don't know if I will have a job in May either. I'm still busting my ass now, hoping to prove to Federated that I can be a part of their team. So why aren't my buyers doing the same?
In my HUMBLE opinion.
How about giving it a rest, already? First of all, I won't be giving you any special salutes for being an ASM for 20 years. Sounds to me like either a poor career choice, a lack of aptitude (20 years???) for career progression, or a combo of both.
Second, I don't even work in the merchant organization, but know enough to know that all these buyers aren't the
Third, why not invest 60+ hours of your life into something more meaningful? Hell, selling cheap fabric for 35% of your average week, sounds like a recipe for suicide.
Go ahead and blast away at me. But, I for one, am tired of your incessant bitching.