Ask or seek a comment form a Macy's employee who has recently had a "Performance Review". Opening new accounts is very HIGH on the list. In paychecks, bonuses for opening new accounts can add $20 to over $100 a week to a paycheck. In some commission departments, the percentage level of commissions INCREASES as the percent of new accounts increases. PAYCHECKS matter to most employees especially in commission departments.
That is NOT 19th century management it is 21st centrury management. If you don't like where you work, THEN LEAVE! There are lots of potential employees just waiting to jump in to commission jobs that can pay $45K to over $100K thru bonus levels.
Well, in a short space of time, you have backed away from your most inane comment:
"Therefore, employees who add new accounts are rewarded and those who do not are encouraged by lack of bonuses to LEAVE, QUIT, before they get fired for NOT ADDING TO THE PROFIT LINE."
The only effort it takes to get a customer to open and account is to ask if they have a Macy's credit card. The actual results are a random function based on who is on line for a particular clerk. So what your ridiculous point is that clerks who have the bad luck that the people they wait on already have Macy'scredit cards or don'twant them are at risk of being fired? Give me a break!