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Macy's, Inc. Message Board

  • chaingmai_ chaingmai_ Aug 22, 1998 1:27 PM Flag

    bail out

    FD is going no where! The only way it increases
    profit is to cut expenses and not by growing sales.
    That's why FD's customer service sucks, because it keeps
    cutting sales help to reduce expenses, and thus
    alienating the customer more and more. And management
    doesn't have a clue as to how to turn this HOG around.
    The upscale customer is steadily heading to the doors
    of Saks, Nordstroms, Neimans, etc. and the low end
    customer is heading to Gap. A business can't be built on
    only Jones, Claiborne, Tommy and Ralph - which is what
    FD is doing.
    And FD's highly hyped private label
    program is tanking more and more each quarter.

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