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Yelp, Inc. Message Board

  • lego3636 lego3636 Apr 3, 2014 2:40 PM Flag

    while i think this selloff is a bit ridiculous, i do still think there is a fundamental...

    while i think this sell-off is a bit ridiculous, i do still think there is a fundamental problem when a company that wants to be the place for reviews and tell small business owners how to handle reviews, cannot even handle its own online reputation and satisfy its users. Denials and clarifications are not the way to deal with these comments. Action is required. Tesla for example proactively chose to outfit all their cars (old and new) with upgraded chargers and underbody protection to protect against fire concerns. Yelp needs to show that they are taking business users' concerns into account and take some real steps to soften those concerns. This has to be both with sales practices and their review system which really is consumer focused more than for business.

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