In any industry that had more or better competition, PSA would be doomed due to its pathetic attempts at customer service. Fortunately for them, they have a near monopoly in some areas, and competitors SGC, BGS and JSA all of their own issues. They just better hope the T-206 Honus Wagner scandal doesn't blow up in their face.
Little sense making any "negative" points/comments about the company to Dilbert and his many aliases. The imbecile is in love with this company and is so jaded that he starts crying if anybody points out any area of improvement that is needed.
The best thing to do with Dilbert is just to sit back and see if he can even find his way to the message board. If he does then just watch how he butchers the English language. The clown is good for a few laughs and not really much more.