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H&R Block, Inc. Message Board

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  • moorelindaellen moorelindaellen Oct 31, 2007 4:24 AM Flag

    Various questions re: HRB

    They bought a discount brokerage (Olde Discount) in 1999, but (on their website) don�t offer ANY discount brokerage products. And as a (soon to be former) HRBFA brokerage customer, I can say that I was NEVER asked if I was interested in a more robust product than the one I was �grandfathered in� with. In my case, it seems they are trying to be rid of an Olde Discount customer without ever making ANY attempt at growing the relationship. If they had, they could have found out that I was interested in doing business this year with both the Tax and Banking Units and have more resources to invest than my �discount� portfolio might suggest.

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    • . . . I was NEVER asked if I was interested in a more robust product than the one I was �grandfathered in� with. In my case, it seems they are trying to be rid of an Olde Discount customer without ever making ANY attempt at growing the relationship. If they had, they could have found out that I was interested in doing business this year with both the Tax and Banking Units and have more resources to invest than my �discount� portfolio might suggest.
      - moorelindaellen

      It sounds like you are in the pool, not assigned to a specific broker. An investment representative at any brokerage will shy away from discount customers since they either are too small or don't generate enough activity to justify the minimal revenue such a customer generates for the brokerage.

      Another likely problem is being on the do not call list. No one will contact you from the other divisions. New brokers might call you, however if they always get an answering machine future contacts aren't made.

      Don't you receive marketing inserts with your statements? Even if you receive your statements on-line there are links to other products. Check out the Block financial services web-site:

      http://www.hrblock.com/investments/index.html

      There are general tabs across the top of the website. The tabs are for tax services and investment services.

      The real meat to the page can be found in the links at the bottom. Just below the dialogue box for investor education there are links to asset allocation, on-line investing, business advice, investment choices and more.

 
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