1. They couldn't account for the AMT rule change during the CC because it could be positive and negative. Positive for those who are confused by the law change and seek help from HRB. Negative for those who want their refunds sooner. Not responding adds doubt, which was already there during CC.
2. "Chrys Sullivan is available to discuss the delay and what it could mean for taxpayers. Please contact H&R Block at 816-854-4287" They're trying to minimize any damage by having someone help filers while also looking like they are trying to be one step ahead of some potentially troubling news.
I don't think this is going to do much in the way of moving the stock tomorrow. But how this plays out could be crucial to next quarter's earnings.
Even if they say that despite a slow start, they expect a pick up in Feb, March, April, I think the second time around they will be punished by shareholders, if they again overpromise and underperform.