Nordstrom is a completely different concept and culture than Dillards. Nordstrom is about mid to higher priced merchandise, balanced between fashion forward and basic, with an intense focus on customer service and two sale events per year. Nordstrom store furnishings, display units, flooring, lighting etc... is all top drawer. Nordstrom has relatively few stores, because suitable prospective locations are rare and finding qualified store employees is a challenge. Nordstrom typically opens a new store with all management personel and some sales floor people all having prior experience working for Nordstrom. Dillards is a mid priced store concept with worn out looking cheap display fixtures, branded concepts shops within the store, and floor sales help with little to no experience. Dillards is a completely different from Nordstrom. The two stores have practically nothing in common.