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Bed Bath & Beyond Inc. Message Board

  • bbbyhasnocustomerservice bbbyhasnocustomerservice Dec 22, 1999 2:03 PM Flag

    BBBY Has Future Problems!!!!

    As a short lived employee of this company I can
    tell you they do not have customer service. From what
    I saw almost everybody was a so called Manager and
    working 50 hours a week. You spend all of your day doing
    projects with little emphasis on customers. To combat
    everybody doing projects 1 person gets designated as
    holding the ball and walks around helping people. Believe
    me I come from a store that focuses 100% on the
    customer during store hours and that is it (unfortunately
    that is all they now how to do and not get
    merchandise)It was such a change it's hard to describe. I was
    given projects to do but could not finish them because
    I ask customers if they need help and most do. I
    spent most of my time helping and not finishing
    projects which was not good according to my elders. THE
    POINT is this company my have low overhead but
    eventually the lack of customer service will cacth up and

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Marty you have been Touting this company for a
      long time on this message board. Now you are negative
      because they didn't announce the web site. What i assume
      is the problem is that they are gonna slowly
      introduce the web site in the stores like the other stores
      do, for example there bags will have
      or bbby.com on them and etc...

      Nothing wrong
      with towels, everyone has them and needs

      The problem with BBBY right now is that retail over
      all is out of favor. the MM's are not putting there
      money here but in the high flying internet stocks.
      Honestly i have been a shareholder of BBBY for 2 years now
      and stock has only gone up 11 points since i bought.
      Bought an internet stock last month, up already 50
      points. Thats more of the problem.

    • earnings came out. they were ok. they met the
      estimates. but why not beat the estimates. dont you think
      the opportunity of having a site open before
      christmas could be a bonanza?no they dont. quiet is smart.
      yea right, all this from a genius company that can
      only sell towels.

    • Does anyone have the name of the Lawyer who is working on the class action suit against BBBY?

    • bbbyhasnocustomerservice,

      Take your ball
      and go home. Stop your belly aching and get some
      backbone. Somebody who actually got fired from a retailer
      has no business giving investment advice.

      blaming other people for your failures.

    • How else do you explain it? A company that's
      spent almost 30 years developing their culture and
      history dedicated to servicing customers, becoming a
      multi billion dollar company, becoming the leader in
      the Home Furnishing field, with record sales growth,
      30 connsecutive qtrs of meeting or exceeding profit
      expectations...all of this when "they do not offer customer
      service"...it's amazing.
      Must be a sham, an

      Smarten up bbbyhasnocustomerservice, people that read
      this board shop the stores & are familar with the
      superior level of service they provide. They're not going
      to listen to an admitted "short lived employee" who
      couldn't cut it in retail. Yes, I said retail, not just
      BBBY--if you think BBBY is the only company to have
      dedicated employees put in as much time as it takes to
      learn how to run a store then you obviously do not
      belong in retail--it's not for you.

63.69-0.16(-0.25%)Sep 22 4:15 PMEDT

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