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TripAdvisor Inc. Message Board

  • mohdoh mohdoh Jan 19, 2013 7:07 AM Flag

    TripAdvisor won't do anything about hotel gaming the system

    I wrote a review revealing how this hotel was gaming the review system by providing benefits to customers who would put 5 star reviews. I stayed at the hotel thinking it was a decent place based on TripAdvisor rating, and I felt completely cheated when I found out this. I wrote the review, and TripAdvisor, without any explanation, removed the review. When I complained about this to their email contact point, I got no response. I am totally disappointed with how they have been handling my issue. I guess they figured that I am just one customer that they can just ignore. I have been using TripAdvisors for years, and now I am very very disappointed and also doubt about their whole system. Anyone else has a similar experience?

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    • Were the benefits in exchange for the 5 star reviews? In other words, did the hotel say to the guest, if you write a 5 star review on TA, we will give you a free dessert or something? Which hotel was it? Thanks.

      • 1 Reply to mark1duran
      • I forgot what was exactly offered. But, it wasn't a verbal solicitation; there was actually a written sign offering such benefit. The hotel was Svenska in Mumbai. The hotel had a fabulous rating, but the hotel was sub-par. I am just more disgusted that TripAdivor didn't care at all and didn't even reply at all. I guess they figure I am just one of many people who use the site and can just ignore this. I have written many reviews, and I don't write any more now knowing that many reviews weren't even true.

        Sentiment: Sell

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