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Brookdale Senior Living Inc. Message Board

  • iknowmain iknowmain Jul 10, 2008 4:14 PM Flag

    Milwaukee is F'd up!!

    Worst accounting ever. Have a relative in a BKD facility, brought account problems to their attention 7 months ago!

    They agree that they messed up, yet have no idea how to fix it.


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    • Please know how and when to use the word "accounting." Accounting is entirely different and separate from accounts receivable. If you're referring to billing errors, that's handled by the Accounts Receivable Dept; sort of like a customer service area.

      The Accounting Department handles operational (facility) and corporate-level accounting. Deals with general ledger, SEC reporting, etc.

      BUT, both areas are a complete mess so complaints about either are believeable. Staff is poorly trained, has weak leadership, and morale is poor (that's being kind). Everything should have been moved to Nashville when the opportunity presented itself a year or so ago. Hindsight!!

      • 1 Reply to haloliter
      • "Staff is poorly trained, has weak leadership, and morale is poor (that's being kind)."

        True. I've seen it. Training is adequate for this type of facility, but few of the staff has short term memory and doesn't retain it. There's a procedure for lifting a person off the floor by using a belt, but I haven't seen that done. I've seen residents being lifted up off the floor by their arms. These residents are fragile and could possibly have their shoulders dislocated. Explain that to their families.

    • Just read back thru the messages....Like many others here we called it...Fortress will abandon ship...suggest you do the same. The Ship has been hit by a torpedo and she is sinking fast...

    • It's no surprise to me iknowmain! I had the same nightmare experience with BKD that you apparently are having. I recounted my story on this board months ago. Go back on this board and look up my story. I think you might find similarities to what is happening to you. Good luck. You are going to need it with the group of idiots that run this outfit.

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