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Toshiba Corporation Message Board

  • crawford_crawfish crawford_crawfish Apr 2, 2010 4:19 PM Flag

    Toshiba takes a new Business Direction

    Toshiba Qosmio G series just died after 6 months after I started using it on a regular basis (but the warranty is long over). Why would Toshiba not claim responsibility for the defect (except in the US)? Toshiba wants me to pay a $1000 for repairs when so many customers like me who paid over US$3000 for one of these “high end” laptops are experiencing exactly the same problem. They have received the treatment and protesting on the Internet like me. Toshiba tech support never even called back when they said they would every time. Is denial and ignoring customers the way of doing business? My case number is 1-1512471141 just in case someone who cares at Toshiba sees this. Does it take a class action suit citing the Sale of Goods Act before Toshiba will stop ignoring their non-US customers? After spending over $10,000 on several premium Toshiba laptops over the past 10 years. I am finally starting to look to Sony and Asus for reliability.
    Please Google “qosmio video motherboard heat warranty problem customer” to read a small sample of customer experiences before you even think about buying a Toshiba laptop.

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