Office Depot is under a massive change in how it operates their stores. They do care about service and is still one of the best places to get help and service for your business needs. Because they are having to reinvent the store layout again after 5 years from M2 to a smaller more efficient one the capitol layout is huge to change all 1000 + stores. This is an election year plus a change in the windows os does not help either. They will bounce back. Give them time.
I heard this same argument from another company many years ago. The price started falling and just didn't seem to have a bottom. Customer relations kept saying things were going according to plan and they would be fine. Apparently "They" meant the directors who were selling everything but the kitchen sink, while the investors lost almost all of their money.
I am getting a bad feeling about O.D. it is like deja vu. When crazy investors get fed up enough to start taking out some of the fools who steal their money, maybe some of the greed in companies like this, and the banks, will stop.