Your experience is not unheard of, yet far from the norm. It's unfortunate for us at Office Depot to have lost a sale of that size, but the worst part is that you could not get the service you are entitled to. I am a Furniture sales specialist with Office Depot. Our store averages $60,000 a month in delivery sales and approximatly $100,000 out of store pick up sales. The opposite occurrs often enough for me to mention that Office Max and Staples have the same problem of not delivering goods available at the store and not in warehouse. Disgruntled sales are not what we look forward to. They do happen. As to waiting indefinitly, unless it was a clearance item in
which will never be in stock again, the manager should have been able to tell you when it was due in. Usually it's 3 to 14 days. Last month I had a total of $5,400 of $158,000 in backordered sales, all of which were delivered within 10 days.
This post should be copied to Office Depot customer service where it can get you a proper response.