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Office Depot, Inc. Message Board

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  • byandkim99 byandkim99 Jul 21, 1999 8:30 AM Flag

    i'm starting to BELIEVE in ME again!!!! 2

    Your experience is not unheard of, yet far from
    the norm. It's unfortunate for us at Office Depot to
    have lost a sale of that size, but the worst part is
    that you could not get the service
    you are entitled
    to.
    I am a Furniture sales specialist with Office
    Depot. Our store
    averages $60,000 a month in delivery
    sales and approximatly
    $100,000 out of store pick up
    sales.
    The opposite occurrs often enough for me to
    mention that Office Max and Staples have the same problem
    of not delivering
    goods available at the store
    and not in warehouse. Disgruntled
    sales are not
    what we look forward to. They do happen.
    As to
    waiting indefinitly, unless it was a clearance item in

    which will never be in stock again, the manager should
    have been able to tell you when it was due in. Usually
    it's 3 to 14 days.
    Last month I had a total of
    $5,400 of $158,000 in backordered
    sales, all of which
    were delivered within 10 days.


    This post
    should be copied to Office Depot customer
    service
    where it can get you a proper response.

 
ODP
5.61+0.12(+2.19%)Jul 9 4:02 PMEDT

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