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TeleTech Holdings Inc. Message Board

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  • fattymcbutterpants2001 fattymcbutterpants2001 Dec 23, 2004 3:50 PM Flag


    Forget Newgen, the entire non-sales segment of the operation is heading offshore. They'll make the sad announcement after the holidays. All those expensive San Diego call center people will have to look for work elsewhere. Boohoo. Then once they've shed these people, you'll see some great numbers flow into Denver. My buddy Steve will be a hero and he won't have to tweak the books too much at all.

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    • Do you know this to be fact (offshoring the call center)? I had once worked for Newgen and they were constantly making changes to call scripts. I just don't see how it would work efficiently unless it was for their Results product alone.

      Someone earlier had asked if Klem was out. Just an FYI...around the same time, other executives were leaving (e.g. the Controller).

      The sad thing about Newgen is that they have some great people working there and even though morale has been extremely low, they still try to move forward with the company....Newgen is a case of mismanagement at a high level.

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