Don't get me started! But it's somewhat comforting to know I'm not the only one who cringes when I find that BNY is the transfer agent for a stock that I'm considering. Can I assume you tried to get info about DNP from their web site, and encountered the same PORN link that I found? Or have you had the same annoying voice mail delays in trying to reach a person (especially one who knows anything at all about the company you have a question about)? Or has it taken a year or more, and uncounted phone calls, to request that they make some change in your account or send you whatever form they require (along with an accurate return address)?