KG asked about contacting management to voice concerns. This is your response KG. Access to management is something you don't really get with Vonage or publicly traded companies especially those in the "bottom feeder" low end consumer services utility industries like telecom or voip.
Keep churn in in mind. Vonage loses over 1000 or so customers per day, depending on the week. Let's assume a bunch of them are vocal. (The 1000 or so who may join that same day are not writing management to say how nice it is to sign up). A chunk of the ones canceling are irritated or untrusting of Vonage, probably even more than the most ardent short. That's a HUGE amount of irritated people, any one of which may want to give management a piece of her mind. Many will try to contact senior management to talk about service issues. Some may buy 100 shares just to say they are a "shareholder" to leverage talking to the upper executive. The people who run a company like Vonage are so inundated with angry customers that they long ago grew immune to criticism or suggestion, no matter how constructive. They live in a bubble. The bubble is also fraught with politics that favor avoiding passing along suggestions or taking ownership of management problems. "Vonage pays the bills; don't pass along a complaint because it might be seen as me not being a team player". "My standing orders are never let anyone speak to Mr. Lefar" or whoever. "I might get fired or looked down on if I let this through." "Send that letter to the 'Executive Response Team' to respond." Or the ruse of "I've escalated your concerns", as if the recipient has any authority at all.
Getting anyone at Vonage to notice or care about what you have to say is going to be a huge challenge for you. Not as hard as Vonage showing subscriber growth without decreasing ARPU. :)
If you are a shareholder on the record date, you can vote your shares. You get the potential for a dividend. Your equity interest increases or decreases. These are about your only rights unless you have a lawyer willing to sue over something. Does not sound like you have anything to sue over. Einhorn is not taking up VG on CNBC or filing a shareholder action on VG any time soon. Maybe you could if you had a meritorious claim? Ask a lawyer...
You mentioned wanting management to buy in. Even if they did listen with full ears, they believe they know what is best for them and you are in no position to tell them how to manage their personal finances. They will reference diversification and they may be right in their own circumstances.
You can write to investor relations. That address is on the Vonage site. You can write to Mr. Lefar or whoever you want to write to and maybe you will get a response. You could attempt to attend an annual meeting and ask there. You could find your way in to a Citi Conference and ask. You could ask a fund manager to ask. The fund manager will need to be impressed with your question and willing to hear from you too. You may strike out on those counts with the fund manager. You will be seen as even more annoying and irrelevant to Vonage management as someone wrote today that Pac257 is here.
Go watch a city council meeting where ever you live. When they open up the floor to questions, watch the body language of the council members as random people step up to the microphone. They will feign concern. Unless a camera is there, they just wont care.
Today was a nice day for many of you reading this. VG moved up quite a bit. The buyback expansion was the main reason to me. If you are new here, welcome. If you are just passing through, see you next quarter.
fatcat, Wow, that's a pretty cool well written answer to my question! Thank you. I really appreciate that.
Long n short of it: NO, kg, a mere shareholder ain't getting anywhere near co stock execs with shareholder questions. Have to be blessed by the gods and then even then, Execs don't have to care, ha! I get it!!! Thx just the same.
I must tell you Pac257 that I too think you are rude to people. KG and Renderedfatcat write with different styles. I mean no offense when I say they even read like people of different educations. The same is true for many you accuse. I sincerely doubt they are the same person. If they have something useful to say, I don't care what alias they use. No smart investor would care. What matters here are the ideas about Vonage. Pumping and bashing doesn't move the stock. You must be full of yourself if you think you can with your unpersuasive babble. Do yourself a favor and just let Dgroves0 do the talking. This will save you a few hours per day too.
There is 0 credibility to an anonymous poster who posts a lot or a little for 1 day or for 10 years. There is instant credibility for good ideas, analysis, information. I appreciate what Scottbb wrote and morph whatever his name is too. I also like Veristan's comments, Jaslop, and Renderedfatcat's rants as much as DGroves0 saying nice optimistic things only politely enough. Jake Samuals keeps us focused on important realities. I miss TruckeeLocal who was very persuasive as is magginpinto. Renovated Space wrote seldom yet amazingly. Zen makes up for it and the loss of Onages who is not here now. Some others who post here a lot I like too sorry don't know the names. There's that one fellow who says Cheers a lot, he's smart. You all know who you are...
I gave thumbs up to whoever put you in your place today because that is what you deserve. Was not me. Wish it were so here I go. Here's a free tip your you Pac257: You should invest in BPD... They offer treatment for an incurable mental disorder. This tip is only for Pac257 only though, sorry folks.
I'm not using an alias. I have one id: kg2931 and I am not a "VG basher". I am a captive Long VG shareholder of 10K Shrs @ $5.22 Shr and I'm not going away and I'll never back off from your belittling condescending behavior!