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The Home Depot, Inc. Message Board

  • killerb104 killerb104 Dec 11, 2009 5:43 AM Flag

    Poor customer service

    I am renovating a house about $10k worth. I needed to order a custom interior door, so last Friday I went to hd to order the and no one was around to take the order. I walked out. The next morning I went to the same store and exact same thing happened. I pushed the little button to page someone, but after doing that 3 times with no success I did see 3 orange aprons playing grab ass near the saw so i went there and if they could help me and they said that was not their department but they would page someone, which they never did. After pushing the button for the fourth time I walked out. I then drove to Lowes. Their door person was there, in fact 2 employees were there to help customers. I placed my order and purchased other things for a total of $300. I called the hd store manager and their 1-800 customer service number and told them these events and they acted like they did not care. I live on a small island in FLA and hd is the only store unless you leave the island. So hd doesn't care since they think they have us captured. Well they guessed wrong my $10k will be spent 15 miles away at Lowes. Sorry for the typos I did this on my iPod touch.

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