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The Home Depot, Inc. Message Board

  • mandan14shooter mandan14shooter Dec 6, 2013 11:25 AM Flag

    Quality people = quality jobs....

    We did a double-wide garage door installation yesterday for one of those quality people. The older wood sectional door came out and a new fully-insulated door went in. The new door was around 150 pounds lighter than the beast that was in there. There was only 8" of headroom above the door to the ceiling, so we had to use low-clearance tracks and hardware and we kept the two torsion springs above the door. The existing tracks on the old door had the old square bolt heads and i couldn't find the 12 point socket we usually use to take it out, so it took a little longer to finish. Many customers ask us if we want a cup of coffee or can of pop. i opted for the coffee and he brought out a nice, large coffee mug full of freshly brewed coffee. After the job, he brought out his checkbook and i mentioned it was his lucky day. my Son had bid the job a couple hundred bucks short. He went back in the house and brought out what looked like about 10, 20 dollar bills and put them in my hand. i kept one of them and thanked him for the lunch money. Over 8800 jobs and only ONE bad check received. That has to be a world record. The people that live in the Edmonds, Lynnwood and surrounding area are UNBEATABLE.....

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