i have experienced very pood customer service at HD!!
why go to a "do it yourself store" and expect somebody to hold your hand when you go to the bathroom ?
then "gird your grit" .. it's getting better ... many locations have cut part timers to 4-5 hrs/wk and full timers
are headed to 32 hours / wk ,
BUT THEN .. HD is a DIY outfit , so how come so many customers require "mommy like" attention ?
If you want really bad customer service, try Lowe's.