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Ambarella, Inc. Message Board

  • unitedautowelfare unitedautowelfare Aug 26, 2013 11:56 AM Flag

    GroPro3 - 40% of sales and getting terrible Amazon reviews

    Go check it out on Amazon search for GoPro3 - channel checks from Seeking Alpha must be right given all the one star reviews for a really expensive enthusiast camera that requires massive patience to get working...Example review below

    1.0 out of 5 stars Buyer Beware! GoPro Hero 3 Contains Issues January 4, 2013
    By HiroDuke
    Style Name:Black Edition
    Beware that the GoPro Hero 3 is either not production ready or their Quality Department has dropped the ball. I am currently on my first replacement unit and will have to either return this or obtain another replacement, the issues are the following:

    First Unit Issues (Latest Firmware Update)
    - Unit kept freezing
    - After a day, unit stopped detecting SD card.
    - Performed all trouble shooting (i.e. hard restart, reformatting of SD card, pulling out battery, updated to latest firmware), but the unit was just bad.
    - The unit had to be replaced.

    Second Unit Issues (Latest Firmware Update)
    - The replacement unit did not suffer the same issues as the first unit.
    - But contained the battery drain issue when the unit is fully off (WiFi turned off as well).
    - No matter how many times I recharged the battery, the battery would be dead by the next day even with the GoPro off. Please note that this is not normal for this unit and my prior unit did not suffer this issue.

    At the end of the day, it seems that the issues that I have been experiencing above align with numerous complaints on the Gopro forums and the internet. In addition, the GoPro customer service line has been backed up so bad it is either a 45 minute wait or they can't take your call at all.

    I do believe this product is the best camera on the market, IF YOU CAN GET ONE THAT WORKS PROPERLY. I am a supplier manager/buyer at a Fortune 500 Company within the tech industry and I can tell you that either this product is not production ready with the amount of issues, or the GoPro Quality Department has really dropped the ball.

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