If you ask tough questions, don't expect a response. If they feel you are going to challenge any of their decisions, you are not going to hear from them. The same with asking about these properties in Irvine. How much is Gurnee hype and how far along are they really on those 15 properties?
I email them from my work email address, which also has my title, phone number and employer name. I tell them a little about myself (see some of my earlier emails I pasted to yahoo). I also write the email as if it is a letter, not as a conversational email.
Maybe instead, try asking how you would go about finding more information on the topic you are requesting. Good luck.
I would email them from my work email except that looks bad since the regulators read our emails each year, haha. Honestly I'm a little peeved they don't respond when on the conference call Gurnee casually said to email him for more information.