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United Parcel Service, Inc. Message Board

  • Aloha_Dave Aloha_Dave Jul 21, 2008 9:44 PM Flag

    Need UPS CEO email address

    Hello ALL

    I am looking for the email address of Mr. D. Scott Davis , Chairman, Chief Exec. Officer of UPS.

    I want to share a few complaints with him. Based on my recent experiences with UPS I will NOT use UPS in the future. Apparently they have lost control of their retail outlets and really don't care about customer service. The points are minor but add up to poor service. A - Driver used 3 parking stalls blocking my ability to get to the store so package could get on truck pickup. B- When I complained to manager (Kim) she said she had NO control and drivers do as they please blowing off my complaint as a waste of time. C - When I inquired about packing, she wanted to overcharge for stamps and envelope. This happened at the Hawaii Kai store on 7/21/08 2:30 PM or so.

    In my view, any company who ignores customer service and is not worthy. While economic conditions cause the UPS problems today, the poor customer service will last will beyond the poor economic conditions of today. It's NO surprise the stock hit a low today.

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