UPS customer service is non-existent!
Claimed they delivered a package at 1:06PM (never rang the doorbell) but the package could not be found. Called the customer service number within one hour of the alleged delivery but was told to contact the sender. It seemed to me a better solution would be to contact the driver and have him back-track his steps.
However, a rather rude customer service representative emphatically told me that's not how the process works! Well, excuse me; I'll do it your way. I'll contact the sender, have them place a tracer on the package, wait weeks for the results, then ask the sender to file an insurance claim, wait a few more weeks, and then maybe get resolution. Sell UPS and buy FDX!
Speaking of FDX: I was waiting for an overnight, they "claim" they could not fing my address and shipped it back to sender. The second try it was lost in a snow storm. Third try my overnight package arrived 3 weeks later!!!! Go UPS
Gee, sorry about your problem. I have shipped and received with UPS for years and never ever had a problem. The drivers are courteous, friendly, and ON TIME. Never had anything broken or lost when it was shipped UPS. Can't say the same about FedEx. That's why I own UPS stock. Why do you? Or do you?
So you think a non-delivered and/or stolen option is better? If drivers are overworked with unrealistic deadlines for deliveries this will happen no matter the carrier. A rude customer service response is not the answer. I would suggest management stop cutting corners, but that would make shareholders angry. Who cares about service, right?